At Hunter Zone Shop, we understand that precision matters – whether you’re lining up your shot or choosing your gear. That’s why we’ve crafted shipping and return policies as reliable as your favorite equipment.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Customers Note: We ship worldwide except to certain Asian and remote regions. International customers may be responsible for customs duties or taxes.

Returns & Exchanges

We stand behind our premium hunting and archery equipment with the same confidence we have in every shot. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. All returned items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Archery strings (due to customization and wear concerns)
  • Gun care products (chemicals and cleaners)
  • Apparel with removed tags or signs of wear
  • Personalized or custom-made items

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we process your request quickly:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Hunter Zone Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]
Contact information: [Phone number for shipping updates]

I confirm the item(s) are unused and in original packaging.

Sincerely,
[Your Full Name]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return mailing address: 374 Clair Street, Waco, TX 76701, USA

Step 3: Ship Your Return

Package your item securely and include:

  • Original packaging and all accessories
  • Copy of your order confirmation or RMA number

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred method (standard or free shipping if eligible)

Damaged or Defective Items

If you receive a damaged or defective item (rare as a misfired arrow from our quality gear), contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

For customers outside the U.S. (excluding certain Asian and remote regions):

  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping method
  • Original shipping fees are non-refundable

Need Help?

Our customer service team of fellow outdoor enthusiasts is ready to assist:

Note: This policy may be updated periodically. Last updated January 2023.